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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Vodafone all network sim?

When we go roaming in Europe Vodafone clearly has arrangements with other European mobile providers and the signal as a result is often much better than in the UK as your device latches onto which ever provider has the best signal and you get billed ...

Contract now coming to an end

I've been with vodafone on the same number for 25 years and my contract is now coming to an end. I rang up to see if I could upgrade (I've always upgraded 2 months before my contract ended) but I was told no unless I paid a flexi fee?? Never done tha...

glynb by • 4: Newbie
  • 1421 Views
  • 3 replies
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Resolved! Final bill question

Hi guys,Just paid my final bill on my contract and it covers up to 11th October, however my contract ends on 22nd September. Obviously I’ll get some money back on a pro-rata basis, but my two questions are; 1) When will I get the refund and by what m...

simax by • 14: Advanced member
  • 3294 Views
  • 4 replies
  • 0 thanks

Resolved! no Balance shown on my Credit Report

I have Pay Monthly membership but there is no Balance shown on my Credit Report regarding my monthly bills. Does anybody know how can i solve this?

bakiuslu by • 3: Seeker
  • 1423 Views
  • 1 replies
  • 0 thanks

Trade in

I have a IPhone 13 pro max, and I’ve gone through all the trade in process on the app, it’s quoting a £156 priceI’m just curious, this is surely how much they’re saying is left after my £600 remaining contract is paid off right? This isn’t £156 in to...

Change payment detail

Hi there, I am trying to change a payment detail (to different card) but when I change it on the website, it does not work with an error message, 'We're having trouble verifying your details. We may need additional information from you to take a paym...

park by • 2: Seeker
  • 2349 Views
  • 3 replies
  • 0 thanks

Upgrade Options

I'm looking to upgrade one of the phones on my account to an iPhone14.If I go on as a new user, I can select the phone, then have a variety of airtime options to choose from.  But, if I log in and try to upgrade, there is only one airtime option avai...

My Account - Password Reset

I have gone through the Password Reset process but the resulting email from Voda does not show a temp Password. Tried many times on laptop, tablet and phone. All I get is a red rectangle with a lady in the middle - no temp Password showing. Tried a c...

CPC48 by • 2: Seeker
  • 6542 Views
  • 10 replies
  • 1 thanks

Back order

I’ve ordered the 14 pro max and there was no stock, my tracking no longer says back order and no time scale it said 1-2 weeks before and the initial payment has just come out of my bank. I placed the order on the 23rd of last month, does this mean I’...

T22lko by • 2: Seeker
  • 3873 Views
  • 9 replies
  • 0 thanks
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