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Forum Posts

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Vodafone Trade In? - Whats going on?!

I traded my phone in, received my DPD prepaid package and sent it back to Vodafone on Monday 26th September. I can see that the package has been delivered and signed for by Vodafone on the 29th September. Vodafone has not updated me to confirm they h...

Cruelsco by • 2: Seeker
  • 1574 Views
  • 1 replies
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Account access after porting number away

Hi, Last month I ported a SIM only contract away from Vodafone but cannot access my account now. Site says to call a number if this happens but unfortunately the number has no options for this and when I did speak to an advisor she couldn't find the ...

Enfield by • 2: Seeker
  • 1012 Views
  • 1 replies
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Renewed contract after expiry notifications

Weird I got a notice I would have a contract expiry in some days.. I renewed and guess what I got an out of contract charge.. I also updated my contract paying more! I added phone E number as well and I also subscribed for my daughter a new 17 pound ...

Youtube premium wrong account activated

I activated the wrong account on youtube premium and I need to swap it over to the new one. I've cancelled it from through the Vodafone link but I need a new activation link

MAY_1980 by • 3: Seeker
  • 899 Views
  • 1 replies
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Please Help! No one at vodafone could solve this

Just finished a 2year sim only plan. Business customer. I’ve been trying to renew to another sim only 2 year contract (which I believe vodafone calls an “upgrade”) for weeks. Each time sales or upgrade team puts an order for the new plan it fails, or...

Lastofus by • 2: Seeker
  • 1650 Views
  • 2 replies
  • 0 thanks

Split Porting Issue nighmare

Hi All,  I moved to Vodaphone 2 weeks ago now and too a week to get my number to work. It lasted around 4 hours and then the my old number discosnnected from vodafone which has left me with no number at all. It taken weeks now and still haven't had m...

Can't access anything apart from netflix on data

As per the title, I cannot access anything on data - apart from Netflix which works fine.Can't access Facebook, twitter, google.Qhatsapp messages in/out don't work, imessages do (they come up as blue which means data is being used and they're not sen...

bowfer by • 3: Seeker
  • 3141 Views
  • 11 replies
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My Order keeps getting Cancelled.

Why the system keep cancel my order after it is confirmed, I tried to buy iPhone14 Pro Max Deep purple with 1TB on the web (3times), online chat (2times), and in-store (1time), but all get canceled. I’m sure I passed the Credit check, and signed my D...

Credit Default - Please help

I have just applied for a mortgage and find I have a default from vodafone on my credit file for £27.  Please advise who I can speak to as it stopping me moving house and causing immense stress.From other posts I see there is a credit file handling t...

warw1 by • 2: Seeker
  • 721 Views
  • 1 replies
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Lost for words No idea what to do next ?

HiI have been a Vodafone customer for years. Have 4 services including broadband (full fibre) Mobile, Tablet and Apple watch. Back in July I lost all access to my online account including the mobile app. This was just totally random and sudden. I wou...

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