Pay Monthly to Pay as you Go online account switch

[simax]

Hi guys,

As above really. Number moved over to PAYG today but online account still reflecting my old PAYM account. How long does it take to update?

Thanks

[BandOfBrothers]

As we are in the weekend I'd expect the changes to happen on Monday @simax 

Customer Support on 191 or Live Chat will confirm for you if needed.

How-do-I-switch-between-Pay-monthly-and-Pay-as-you-go. 

[simax]

Oh bloody hell. So no online access until 11th October then… that’s a bummer.

Tried calling 2345 to top up - it asks me for my mobile number. Once I put it in, the lady says “Thanks!” then hangs up on me! Cheers then 🤣

I call the automatic top up line on 18829 and it tells me this service is only available to Pay as you Go customers… ok then 🤔 

So - I can’t use my online account to top up and I can’t top up on 2345 or 18829. Thankfully I’ve not had to make an important call today! Not a good start!!!! 😞

[HelpfulBadger]

Vodafone's systems (for some god awful reason) can take up to 24 hours to actually process any kind of change to your lines, and I've been told that they don't actually consider there to be an issue until it's taken more than 72 🤦‍♂️

Providing you can still make calls and use data etc having not topped up, you're still on the pay monthly plan - as soon as that stops the PAYG stuff will start working. If you contact care via the social media team, 191 or webchat when they're open they should be able to tell you how the order is progressing.

As for the online account etc, who knows - It might stay as pay monthly forever and just represent your line as PAYG, or it might do that until your final bill has been generated. It might also force you to set up MyVodafone again from scratch 🤷‍♀️

[simax]

I can’t make any calls/send texts/use data as it says I have no calling credit and to top up. But it won’t let me top up. That’s the issue.

I’ve requested a PAC. If I can’t top up by Monday I’ll be using it.

[simax · Accepted solution]

Update:

All sorted when I woke up. 2345 recognised I was on PAYG, allowed me to top up and a bundle has been purchased so I’m up and running. Online account access can be my next battle in a few weeks lol.

Another update: 

Online app has also changed over to PAYG contrary to your estimates - but that’s ok - its all good now - thanks 🙂

[BandOfBrothers]

I thought it would all update Monday for you 👍

[simax]

It was close enough my friend 🙂