Switching problem

[vjg]

Hi,

I have just switched from Vodafone to Tesco. My number transferred 'successfully' yesterday. However, my Vodafone sim seems to still be active as does my Vodafone account. I do not receive texts to my new Tesco sim and only receive calls from other Tesco mobile users. Other calls go straight to Vodafone voicemail.

I have been through 'troubleshooting' steps with Tesco who have now escalated and told me it will be resolved within 24 hours.

Anyone had any experience of this or similar? Also, is this likely to be fixed at the weekend?

Not sure if I should be asking Vodafone about this too or trust Tesco to resolve.

Thanks.

[chistery]

Sounds like a split port and it's up to Tesco to resolve as they need to see what is wrong.

[AnnS]

I suspect what may have happened here is the port had not completed by the end of the working week and everything will sort itself out on Monday. Numbers don't port over a weekend on any network.

Tesco are now your provider and if there is a porting issue on Monday Tesco will need to raise this with Vodafone on your behalf.

[vjg]

Thank you. Are split ports easy to resolve, in theory? 

I shall be more patient and 🤞 for Monday.

[vjg]

Update:

Still  not resolved. Cannot receive texts or calls since number transferred on 23rd September.

Have been through all troubleshooting (several times), replacement SIM card and "global escalation".  

Last I was told by Tesco is that not all files had been sent over by Vodafone.  I just keep being told I have to wait for the process to complete.

So frustrated- any advice?

[hrym]

It can take a few days for a port to complete sometimes, so you may need to give it until later this week.   If it's still not right, contact Tesco and ask them to chase it up - as you're now their customer, they need to sort it, but should have a team that look after it.

[chistery]

As said before, you need to talk to Tesco, only they can escalate it and resolve it for you.