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How to cancel order??

Tadia
2: Seeker
2: Seeker

Hi,

 

I lost my phone (Tesco mobile card in it) and then I ordered iPhone with bill pay over Vodafone.

Now everything arrived, but I managed to find my old phone.

I want to cancel the order and return the phone and sim card, but I don't have 10 digit order number. I can't even log into MyVodafone.

What to do???

1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

There should be some information on the order confirmation and subsequent email order updates @Tadia 

There ways to return a device are here: Returns 

 

The best way to get this solved is by speaking to Vodafone through Customer Services, you also have the Social Team here Contact Us