Hello,
has anyone had a similar experience...
contacted the livechat (horrendous might I add) to enquire about changing tariff. I currently receive a 30% discount on my account. I asked the advisor if I change tariff will this 30% discount apply to the new tariff. They couldn’t have been clearer and told me that yes, it would. Possibly showing the level of distrust I have due to previous incidents with Vodafone I took a screenshot of the livechat.
fast forward 5 minutes and I log into my account, chose a new tariff and screen shot the cost (£59 for 100gb data) for both phones I have.
the next day I realise my bill had increased, the plan at £59 has changed to £63 and no 30% discount.
back into live chat who advise they can only give a maximum of 15% discount and ask if I am happy with that....🧐
after speaking to a manager I was told that the most they can offer is 15% discount and a credit to my account for the other 15%.
both are not acceptable for a few reasons - my bill which was £82.60 prior to me changing tariff (two handsets with 30% discount). It is now £140! Minus the 15% discount is £120 so £40 more a month. That isn’t affordable.
secondly, I am moving house and have a mortgage offer in place. I ran the issue past the mortgage advisor who stated we would have to disclose the additional £40 per month which may result in our mortgage having to be re applied for. I couldn’t believe it however he cited COVID and that many financial institutions are reducing lending and affordability is being assessed harder than recent times.
I can’t get anywhere with the customer relations. All I want is to be on the price plan I agreed to, with the 30% discount I had and was promised would continue, all with no hassle but it’s like hitting my head off a brick wall.
any ideas what I can do?!
