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21-06-2023 03:01 PM
Hello,
My husband had vodafone before we got married, and after we got married, he added me to his account. Every time we have an issue and I call vodafone, they won't let me make changes to the account because I am not listed as the "account holder." Is it possible to be listed WITH him as the account holder? i.e. both of our names be listed as account holders?
It is EXTREMELY frustrating that I cannot call and make changes when we are MARRIED because he is the one listed as the account holder. Last I called, they told me I could be listed as a "level one" if he was the one to call and add my name, but that doesn't give me admin privileges to call and make changes.
Anyone have experience with this or know what to do? Can we both be listed as account holders, or at least both have admin privileges?
21-06-2023 03:45 PM
Easily solved @emwall25 , all that needs to be done is for your Husband to contact Vodafone and make the request for you to have full access to the account. The only thing you would be unable to do would be to change the account in any way.
A further alternative is to split the account, this gives you control over your number with a separate online account with your Husband remaining the account holder.
Customer Services or live chat will get this sorted for your Husband, we also have the Social Team here: Contact Us