I had closed the account on the phone and in store over 2 years ago and cleared all outstanding payments.
I have recently been told that my credit rating has been destroyed because of an outstanding debt on this account which occured because Vodafone had not infact closed the account despite confirming with me that they had. I want Vodafone to authorise the credit rating authorities to remove this from my record.
The chain of events is as follows
1. It took me along time to get throught to customer service, but when I finally did they said that I had to go instore to cancel
2. i went in store (wokingham) , and was told that I had been given the incorrect advice, and that I need to call customer servie. I insited that the shop call CS on my behl;f which after initial protestations.... they did.
3. they then confirmed that this had been done
4. I then started looking for a property to buy based on the fact that I had an excellent credit rating when I checked prior to a search previously, Found a perfect property at a below market price. Confirmed that I wanted to buy the property, and spoke to our mortgage broker to proceed
5. was then told that my credit rating was very low because of an outstanding debt with vodafone for c. £40. And what's more, I would have that for the next 5-6 years.
6. I spoke to Vodafone again, and was told that I needed to speak to their credit team on this number 08700601414 ( I have written transcript of the IM on this correspondance)
7. I called this number and was told by the person who answered that this was not in fact the credit team number, I had been put in contact with Transunion - the credit score company. Transunion said that Vodafone should know full well that they are unable to do anything.
8. Transunion have said that I need to talk to Vodafone on this, as only Vodafone can tell them to make the amendment
9. I am now on the phone with Vodafone (after having waited a long time), who are saying they can't do anything. I have asked them to escalate matters and they are now trying to find out who we need to speak to. They are rude and impatient.
10 - update: I am speaking to someone who has no idea about debt, credit rating, and impact of a bad score in the UK , so is saying it is hard for him to know who to speak to. we have asked him to just escalate
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