I have been with Vodafone for many years and over the past couple of years, they have been doing "maintenance" on the network in our area. This has resulted in us having sporadic or no service over the past 18-24 months. The only way we can make a call is by using WiFi and if we go outside of the house there is no signal whatsoever.
A couple of weeks ago I called VF to say enough is enough. I had checked with Ofcom who advised that if Vodafone have not sorted the issues to date then I am entitled to cancel the contract without penalty. Considering I have two, sim-only contracts, neither of which I can really use at home I didn't think that this would be a big problem. Apparently it is!
I am told that because I am still in contract (didn't know sim-only deals even had a contract), I would be charged hundreds of £'s to cancel them. There was absolutely no interest in the fact that I can't use the services from home, even though coverage maps state I can. So back to Ofcom.
On explaining to Ofcom, I was advised that I should log a formal complaint so they can investigate it and take appropriate action. So back to VF.
4 calls later, I am advised by someone in a foreign call centre that an official complaint cannot be logged because the person who does it is off sick. REALLY?
So, VF won't do anything and Ofcom can't until the complaint is lodged. I feel I'm being obstructed in trying to move this forward and VF will do anything to stop me moving away. All the time I still have no service even though I'm paying for premium packages and spending £120+ per month with them.
Not sure of where to go next, so any guidance would be useful. Thanks.
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