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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Vodafone lost my number after a number port.

Hi all, hoping someone can help. 2 weeks ago I switched from Ee to Vodafone and arranged for a number port and I have had no number since. Every time I call they tell me to wait longer. I lost 3 days from work as I was not able to authenticate, my wh...

Black Friday Hoax

Greetings,I've bought 2 pay monthly sims for my twins on black friday. But still havent got sim cards. I've asked the customer service of Vodafone yesterday but they told me "my order is cancelled" without letting me know. And they can't provide same...

Kaano by 3: Seeker
  • 990 Views
  • 3 replies
  • 0 thanks

YouTube Premium expired after 1 month.

I know others have asked this but I'm hoping there's a mod or equivalent in this chat that can take ownership of this. Spoken to 3 different people, fobbed off by all 3. Promised a 48hr fix in each instance and never heard back from any of them. I ha...

Upgrade date

My plan ends on march 7th 2023 and my upgrade date is march 8th 2023.   I’m sure last year I could upgrade about 2 months before end     Any ideas why this could be 

Youtube premium says its expired, but it shouldnt

I'm on the unlimited with entertainment plan, and chose YouTube premium as the included entertainment pack. Worked fine for the first month. Now when I go to use premium, youtube / youtube music says my subscription has expired and it won't let me ac...

Bel123 by 3: Seeker
  • 6451 Views
  • 7 replies
  • 2 thanks

Watch upgrades

A simple Google search for Vodafone watch upgrades brings up the result "you can upgrade from 3 months with Vodafone, just go to devices in the my Vodafone app"  However despite having 2 smart watches which the contracts expire on from next month, th...

Purchase declined on MobilePhonesDirect

Hi, I hope someone can provide some advice/insight. Yesterday evening I attempted to purchase a galaxy s22 on a new pay monthly contract on mobilephonesdirect.co.uk My application has been declined this morning and the website does not give any reaso...

Want to upgrade but number not showing

HiNot really too sure which forum to put this but I'll start here.I would like to upgrade my daughters phone, when I go into my Vodafone, her number is not showing because I think it was ported across from O2. When I try to access the number that it ...

New phone stolen before delivery

2 weeks ago today I upgraded my contract and ordered a new Samsung S20 Ultra. It was apparently immediately despatched and due for next day delivery. The following day (Saturday) I was at home all day and at around midday got a text to say the DPD dr...

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