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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Contract Upgrade

Good evening, On 14/12/2022 my contract ended and I was eligible for a new deal. I went to Carphone Warehouse like I did in previous years and tried to upgrade my Vodafone contract. Error!!! there was a problem with my details...I've contacted Vodafo...

Do Vodafone know what a Customer is?

Received brand new iphone 14 Max Pro and Apple watch ultra 10th October. Here we are 21st December and still cannot use my smart watch as a phone due to OneNumber issues. Absolute Joke. Moved for EE as this seemed a better deal bit I so regret this m...

Credit report

I have just checked my experian credit report to find that Vodafone have still been reporting to Experian from 1 december 2021 .I have serious concerns that this will affect my mortgage application. I need this reporting to stop to all credit agencie...

EMIL2016 by • 2: Seeker
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Need help with OneNumber/Alexa

Hello, I've registered in the Alexa app for OneNumber. The issue is, when I receive an incoming call, my Echo device doesn't ring. Is there something else I need to do to make it work? I can make outbound calls just fine.

MarbleM by • 2: Seeker
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Resolved! Entertainment packages

Just changed my pay monthly contract over to one that has an entertainment package included. When I go to the entertainment page to activate it, it is showing some options, but saying I have to pay to add one  but it should be free as part of the con...

Sim only plan coming to an end

Hello I am a customer I have 2 sim only plans  that finish on the 30th of December and I was looking for a good deal but no one answers the phone you keep putting the phone down I can’t get through to anyone and now I’m thinking of leaving because yo...

Retrieve disconnected number ??

Hi,I've accidentally used a STAC code instead of a PAC code when I moved to another provider. This has caused my contract to end and my simcard no longer works. As it was only three days ago , is there a way of getting my number back?  Is there a way...

Customer care help / Complaint

Hi Hoping to get some help as I am getting my soul crushed speaking and chatting with CSA's. Wednesday - decided to upgrade my wifes phone via TOBi chat. Speaking with Kelsey, I asked her to talk me through SIM only and a handset upgrade. She placed ...

Refunding a Pay Monthly Phone

Hi Community, I'm about to purchase a new phone with a monthly contact as a Xmas present, but I would like to know what the refund process entails, should the phone not be desired by the recipient of the gift. I understand that if a refund is request...

Online chat support not working

Does anyone know why the online chat support is not working? I'm clicking on the button but nothing happens. The other buttons work. I can't call because I've lost my voice. This is so frustrating, why does everything to do with Vodafone customer ser...

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