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Retrieve disconnected number ??

hansonleong
2: Seeker
2: Seeker

‎19-12-2022 12:47 PM

Hi,

I've accidentally used a STAC code instead of a PAC code when I moved to another provider. This has caused my contract to end and my simcard no longer works. As it was only three days ago , is there a way of getting my number back?  Is there a way, for example, of reactivating my account (with the same number) so I can then use a PAC code, or any other way? Any suggestions would be greatly appreciated as I would really like to keep the same number. Thank you

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AnnS
17: Community Champion
17: Community Champion

‎19-12-2022 01:17 PM

As it's only been 3 days @hansonleong you have a good chance of getting the  number back.  The contract will probably need to be reinstated to enable you to request  a PAC. 

Speak to  the Social Team by following this link Contact Us  and they will be able to help.