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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Transfering a phone number from my account to voxi

Hi,Having had a 2nd number on my account for my son, he's now graduated and started work so he has got a Voxi sim.He'd like to retain his number so I got a PAC code but that didn't work. He has spoken to Voxi and they asked me to speak to them as I'm...

dee66 by 3: Seeker
  • 1494 Views
  • 1 replies
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Phone not in use but can't cancel

Hi.  I have taken over as Treasurer of a Charity and have had a letter from Vodafone to say that they have passed an account to a debt collection agency for a contract that we have.  This is for a phone that is no longer in use and we no longer have ...

Itemised Bills

Why do itemised bills not show all calls? 03 numbers are non-geographic numbers which should be included in monthly landline or mobile minutes, but not all show up on bills! They are really important for evidence trails and I ma sure that it the poli...

Order not been dispatched

Hello there        I have order a Samsung galaxy z fold 4 on black Friday 25th November early morning like 5am anyways got my order confirmation email with my order number which tracker as well when placed the order it said be arriving today 28th Nov...

AVPelite by 2: Seeker
  • 1750 Views
  • 4 replies
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Cancel contract

Hi. I have just been made redundant and am not going to be able to continue paying my device or airtime bill. I have tried to speak to someone on chat, but I am getting nowhere. I wish to cancel my contract and arrange to set up a payment plan to set...

Resolved! Refund for an upfront cost randomly

Not sure why but I’ve randomly just received my upfront cost back into my account after a few emails a few days ago saying  Hello. We're very sorry - your Apple iPhone 14 Pro Max 512GB silver still isn't in stock yet. Rest assured, we're working clos...

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Contract About To Expire

I am asking on behalf of a friend. Currently they have sim only which expires Jan 10 2023 and they have just requested PAC which was a lot of effort Voda staff did not want to give it with them wasting over an hour on chat before it was issued. Her c...

Additional Plans & Number Porting & Management

Hi All,I have a SIM only contract. I can see that one of the Black Friday deals is an "Additional Plan" giving 140GB data for £10/month.I'd like to get this additional plan for my wife. I assume that I can still port a number in to an additional plan...

Soofla by 10: Established
  • 1209 Views
  • 2 replies
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