Debt Collectors

[Jimbo1987]

Can anyone help.

I had a debt collection agency called CCS collect confirm that I had made a settlement on my Vodafone account and that I would not be chased for the remaining balance and that it would be written off. One year later I checked my credit file to find that the balance had been passed back to Vodafone and was still showing as a default on my credit file.  With Vodafone expecting payment.

Despite several calls with Vodafone and CCS no one has been able to help and had passed me from pillar to post.

Can anyone suggest what I do next? 

[nicki84]

I’m having the same issue now. Seems they don’t learn. What did you do to get it rectified please. Exactly the same scenario but I paid off ccs in September and Vodafone are still chasing for the remainder of the balance. 
Neither company are interested in looking into it further. Ccs just confirm it’s closed and Vodafone just tell me the amounts outstanding. So stressful. Only company to of lied to me to get a payment. 

[Janey]

Hi @nicki84 I appreciate how stressful this must be and understand it's important we get it sorted. Please pop my team a message over on our social channels so we'll take a closer look. Just let them know you've posted on our Community forum and include a link to this post.