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Default Notice on Credit Report

2: Seeker

On 2nd July 2020 Vodaphone registered a Default Notice with Experian default balance of 16 GBP after a long association with the company paying thousands of pounds without any default since 25th November 2013. Vodafone has registered a Default Notice against my name even though I have received a refund of £19.99 for closing my account.  I even got a notice from Debt collectors i.e., Moorcroft Debt Recovery Limited for which I have contacted the Debt Recovery company and told them about the circumstances after which they have closed my case and stopped chasing me for any outstanding.  In the first instance, I have nothing to pay if at all during the pandemic they firstly did not even bother to send me any communication for the outstanding but send my details to the debt recovery.  I am very much disappointed with the manner in which they dealt with a leaving customer.  When I was paying thousands of pounds in 7 years of association with the company for the mere £16 they put a remark on my credit report to bully me for leaving the company.  Please can you look into the above matter if you still feel I owe your £16, I am happy to pay but please remove the Default Notice on my Credit Report.  Hoping the above issue is resolved ASAP.  



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17: Community Champion

The Vodafone Social Media Team's can definitely look into this for you @vijayguttakumar however unfortunately not from your post here as there is no account access via this forum.

They'll ask you to contact them via Facebook Messenger or Twitter DM instead.

Once you've passed security protocols they will then collate the required information and ask their dedicated Credit File Specialist Team to investigate.

Link back to your thread here including your forum username so your not having to repeat.


I appreciate how damaging a default can be from my own personal experience so I wish you all the best with this. 

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