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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Transfer of account ownership

I have had enough of Vodafone. Worst company ever. I have filled in a form twice to transfer the ownership of my contract to my partner. It is actually her contract. She is unable to go out, and that's why I went into town and got the contract. Vodaf...

Rockybl by • 2: Seeker
  • 7089 Views
  • 10 replies
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My Vodafone App not working

The My Vodafone App has not worked on my device for around 2 weeks now. The main screen just says “sorry we can’t find this information right now” and when trying to get billing info it says “we’re experiencing technical difficulties.” Tried reinstal...

Closed account still showing as live on credit file

I closed my account around 2016 (I think) yet it is still showing as live on my credit record, and that it is being paid and up to date.   I am wanting to apply for a mortgage so want this removing urgently.  I phoned up your customer support who adv...

COYS61 by • 2: Seeker
  • 4281 Views
  • 8 replies
  • 0 thanks

Transferring number and agreement to biz account

The 'Transferring your number and agreement' page found here https://www.vodafone.co.uk/vodafone-uk/transfer-of-ownership/form/, is not allowing me to submit the form despite fully filling it all in, no errors. I click the submit button and it does n...

I need a combined monthly Bill

It seems since I upgraded my phone in Sept 21, Vodafone now split out the device and airtime bills into two separate invoices - this is absolutely no good for me as I need a single bill with all payments shown to claim my phone bill back via the work...

Remove roaming bar whilst abroad

I checked my account and it appeared to not have roaming bars enabled. But I can't connect from Croatia. The app won't work as not on the vfe network. I have tried calling but it just sends me a text for bot - not useful if no network access. Tried u...

vegtable by • 4: Newbie
  • 6714 Views
  • 4 replies
  • 0 thanks

How big is the EU roaming data limit in your country?

Hi,I'm on Vodafone CZ unlimited plan and I was pretty surprised when I found out I can use 64 GB for free in the EU. It seems pretty high to me, if you're from other https://tweakbox.mobi/ https://tutuappx.com/ https://getappvalley.com/ EU country, w...

Zinc Group

Why has my case been passed on to a debt collection agency when I agreed a pay date with a customer services representative? They want the money to be paid to them yet i still my debt with vodaphone still stands. So I am going to have to pay double? ...

craigj12 by • 1: Seeker
  • 33321 Views
  • 8 replies
  • 0 thanks

Accidentally cancelled direct debit

Hi, I accidentally cancelled my direct debit before my final payment. I cancelled contract yesterday and didn't realise I haven't been billed for my final month yet. I also already transferred my number to another provider and I can't access my vodaf...

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