Does Vodafone care anymore about retaining their customers?

[ElMartinez83]

Hello,

I have been with Vodafone for probably 12 years now and usually when it comes to upgrading the contract, I was genuinely very pleased with the way’ Vodafone was acting to retain me as a customer. As an iPhone fan, every two years I was able to get the brand new model with a 20-25% loyalty discount on the data plan. And although the total costs with this discount weren’t cheaper than Vodafone’s competitors, due to this little “special” treatment I have always decided to stay with Vodafone. But it appears that something must have changed with the company’s perception to retain customers since despite several (disappointing) discussions with Vodafone’s agents, no one seems to be bothered about me leaving the network for the first time ever. I even have my PAC number ready…

Don’t get me wrong - I am not expecting miracles, but if I compare the total costs of Vodafone non-discounted deal for Iphone 14Pro, 256 gb and 100 gb plan of 1885 across 24 months vs threes 1491 (for the same deal) then surely the choice is obvious here.

So am I missing something obvious here or did they actually stopped caring about retention of their customers?

Sorry for the rant but it’s so disappointing…

[ElMartinez83]

Hi All,

after all these disappointing conversations with the customer services, and requesting PAC number, I have finally received decent (although automated) offer on sim only plan - which I have decided to take it on.

I’m bit frustrated that they couldn’t replicate that deal with a new handset, meaning I will need to buy the handset by myself, but hey - it is what it is. 

I hope that I won’t regret it though as already I am having some troubles with OneNumber functionality (which seems to be recurring issue with Vodafone) - but I hope it will get resolved soon.

[chistery]

Vodafone is offering me what looks like a decent deal if I renew, with a 25% discount on the plan, but they also know that in a few months that plan will be increased by over 15% mid contract. Not such a good deal now.

OFCOM should step in and stop these massive in contract price rises, but they won't.