Hi,
I have a new unlocked Motorola Razr phone. I've tried to switch my phone over to the E-Sim and it doesn't work. (I should say I have a Sim only contract with Vodafone)
Vodafone chat help have been less than helpful, they try and active the E-Sim in the new phone and de-activate my physical Sim in the old phone. This fails and I have to switch back. They’ve tried 3 times. They said they’ll put in a ticket for further technical help but they just ended up de-activated my old sim without telling me and the E-Sim still didn’t work.
The problem is the Sim Network unlock pin, Vodafone pin’s don’t work and I need to talk to someone that actually knows what there talking about. I don’t want another QR code to scan because it doesn’t work.
If it’s something wrong with the phone, then I can go back to Motorola and ask but I need to speak to someone that knows it’s a problem with the phone not Vodafone.
This is extremely frustrating and I want to talk to someone that know what they’re doing so I don’t go through the same conversation again & again.
