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05-06-2024 08:46 PM
So applied for the new I phone 15 pro max today for myself and my wife did hers on her device today also, hers went through but mine didn’t it said I failed credit check even though my credit is good and yet I even paid off the balance of my loan agreement for my current phone of £105 just to see if it would help but still failed what the smeg am I to do apart from just going to another phone provider because of all the years of being a loyal Vodafone customer and this is how I get rewarded
06-06-2024 03:25 PM
It's disappointing to see your Community entry. We completely understand how alarming it must have been to see this decision. If you haven't done so already @Gmanno1, you can appeal this credit check decision by completing the Credit check appeal form online.
06-06-2024 03:34 PM
I’ve done that and they’ve just said I’ve been refused,I’ve even spoke to various other people and been given no good answers other than because I tried to make my purchase 10-12 times it’s possibly wrecked my credit score or something and I’d have to wait for 90days to attempt again but I decided to try again and opted to pay the maximum amount allowed for the device I phone 15 max pro with 512 gb £1260 and put on a 3 year contract and airtime plan for 50gb and it still refused so what ever the f**k is going i really haven’t a bloody clue I did a credit check with Experian and got a credit score of 999 excellent, I’m autistic so this goes against all my logic why it’s refused me at all and I’m so done with Vodafone after today I get told call Experian and find out why, there answer is ask Vodafone they have the answers not them as to why I’ve been refused, Vodafone answer is I failed to meet the minimum criteria, so even if I offer to pay the maximum amount I can’t get credit for under £200 for a contract, if you can’t resolve this issue please don’t bother with a response I’m now working at just getting the device myself obviously cheaper than getting it through Vodafone and then getting a sim only contract obviously better than the deals Vodafone could offer me possibly and taking my money to a company that wants to business with a loyal customer of at least 20 years it’s a disgrace to be treated like this.