Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

For not active new simcard after 24 hours

Hbj2201
2: Seeker
2: Seeker

‎20-09-2024 05:49 PM

I bought a new simcard contract from vodafone store they give me simcard at the time but since than yet not working on my iphone

0 Thanks
1 REPLY 1

Beth
Community Manager
Community Manager

‎21-09-2024 12:16 PM

Hi @Hbj2201, there could be a number of reasons that your SIM isn't active yet. Did you process a port in as well as an activation? If so, your SIM will active on the day that your port in occurs. If you've bought a PAYG SIM, you'll need to add credit and make a call to remove the pre-activation bar. Alternative to that, it could be that your order is within the first 24 hours and simply hasn't completed yet. We'd be happy to check this with you. Please reach out to the Social Media team if you haven't already done so and we can review your account with you 🙂

0 Thanks