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Getting billed after leaving? Extra £5 today!

Robin3376
2: Seeker
2: Seeker

‎18-05-2023 10:31 AM

I left Vodafone in March 2023 after significant issues and loss of service.  Transferred to another Network - porting my number with PAC code.  But I keep getting billed and believe Vodafone still think I have an account with them.  I have spoken with agents but still not resolved - got a £5 charge today for not paying (obviously I had cancelled my direct debit)!!!

 

Help!

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AnnS
17: Community Champion
17: Community Champion

‎18-05-2023 10:53 AM

Vodafone do recommend not to cancel the DD until the final 0.00 bill has been received @Robin3376 . When you leave there are still two bills to follow, one of which may contain a credit.   If the DD has been cancelled too soon this would leave Vodafone without an account to repay what is owed back to you.  There is further information here: Final Bill 

 

The best way forward is to contact Vodafone through Customer Service channels.  There is also the Social Team here : Contact Us 

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