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Getting no service

Jackb34
3: Seeker
3: Seeker

‎17-07-2024 02:24 PM

I ported my number from EE to Vodafone yesterday now I have no service, Yesterday the number switched it was working fine to receive and make calls/texts now today I have no service I am currently on hold to 0333 304 0400 and have been for exactly an hour, is this a normal thing for the sim to not work after porting or has anyone else experienced this.

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Mark
Community Manager
Community Manager

‎17-07-2024 03:10 PM - edited ‎17-07-2024 03:10 PM

Hey @Jackb34 I'm sorry to hear you're experiencing a delay in us answering your call. You may lose service for a short period of time when your number moves from one network to another. This can usually be kept to a minimum by refreshing your connection to our network by restarting your phone. If you've tried this and are still unable to connect, please reach out to us via one of our social channels and one of my team will be more than happy to look into what may have caused this delay.