Welcome to Vodafone Community
One of the reasons I was so quick to abandon ship with vodafone is the terrible support. Anything the automated support cannot handle goes in a loop that eventually hangs up on you. How do you get to speak with someone?
I left vodafone, but I am still being billed monthly! - I want to talk to someone about this.
Even though I migrated my old vodafone number to my new phone and my old vodafone phone cannot make a phone call, half my text messages are still going to that phone??? -how and why and how do I stop it?
I try to talk to someone as you are now effectively stealing money from me each month but all I eventually get is use online chat. Only 4 days now and it still says online chat is unavailable. Customer service is automated tells me to use online chat an hangs up. I've tried everything to speak with a human being and failed. This has ever been the biggest failing of vodafone!
How do I resolve my issues?
How do I get to speak with a human?
Or will I only get a response when I go to an ombudsman and report vodafone for theft?
Obviously thus shouldn't happen especially if you used a Pac to move your number from Vodafone to another network.
Account access isn't available via this forum but the Social Media Team's via Twitter DM or Facebook Messenger can help > Contact-us-for-account-specific-queries.
If you believe a direct debit is incorrectly taking funds from your bank account then your Banks Customer services can help with this too.
I also appreciate you need Vodafone to take ownership to stop this.
I wish you all the best with this @extremely-angry
Current Phone >
Samsung Z Fold³ 5G.
Previous Phone >
Samsung Note 20 Ultra 5G - SM9860.