How to contact the Credit team re default on Experian credit report

[jcpp]

Please can someone tell me how to speak to the Vodafone credit team.  I can't get through the phone menus and have made 10+ calls to 03333 040191 so far today with no luck.  Have spoken to Aya in Customer Service who was very helpful and to Deepak on Web Chat who was also very helpful, but neither of whom are able to give me written confirmation that my default debt on credit report is a mistake and will be removed.  

This stems from last October when I rang and wrote to Vodafone to cancel my broadband dongle contract.  No further correspondence was received from Vodafone, so I had assumed it was all resolved.  However yesterday I had my mortgage application declined due to a Vodafone debt of £56.84 which I had no knowledge of whatsoever!!!! Apparently although this was actioned on 11th November 2016 there was a Vodafone back-office error which has caused this default debt which I had no knowledge of, no emails, no letters - nothing from Vodafone to advise of any ongoing problem!  

Have spent all morning and managing to resolve this with Aya cancelling the debt and Deepak making lots of notes on my account - - I am now hopelessly stuck in a loop of pressing 1s, 2s, *s hanging up and starting again in order to speak to the Credit team who may or may not be able to update my Vodafone record on Credit Scoring reports so that I can get on with my life and get a mortgage.    HEEEEEELLLLLLPPPPPPPP! ! ! !

[Colleen]

@Sidhra786 If you've followed the link in private message @Mark sent you and completed the form, an email will have been sent to our team and we'll be able to continue helping you from there 😊

[Sidhra786]

I checked there no form for me to fill

[Colleen]

@Sidhra786 I've sent you the private message again. The very first bullet point includes a red underlined 'here'. Clicking on this will take you to the form you need to fill in to get in touch with us. 

Please let us know how you get on 😊

[Sidhra786]

I have recieved a email I have reply back how long does it take to get a message back 

[Gemma]

@Sidhra786 - I understand that since your last post, one of the credit specialists in my team have now been in touch with. 

Please let us know if you need any further help in the future. ☺️

[zoeandjoe]

I too am having the same issue. Please can someone contact me to get this resolved.

[Mark]

So we can take a look into your issue @zoeandjoe, please get in touch with our Credit File team by following the instructions in this private message.

[-kyle_penney]

Hi there I am having the same issue with my partners credit file. We were not advised of a payment we were supposed upon ending a phone contract and paid it when we received a bailiff letter through the post. Now 12 months down the line we have recently applied for a mortgage and have been declined based on the fact they did not remove this from her file despite acknowledging it had been paid. One long day with customer services including being lied to and pushed from pillar to post. Thanks for any help. 

[Gemma]

@-kyle_penney - I’m sorry to hear what’s happened with the mortgage application.

One of the credit specialists in my team, can take a look into how this should be reporting on your partners credit file.

Please ask her to get in touch with us, by following the steps in this private message.

[Lesleycooper]

I would also like to contact credit team as partner declined a new contract with a good experian score.