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How to remove Red+ leader?

2: Seeker

Hi,

 

I recently put my two phones onto new contracts.  They were previously on a Red+ shared data plan.

 

I see that the usage info for the handset which was previously the manager still shows data usage against the old 4GB limit rather than new 5GB limit from the new contract.  The other handset correctly shows it's new 5GB limit.

 

The primary phone still shows it has Red+ leader feature installed even though this is no longer supported and I see no way of removing it.   I'm wondering if that is what is causing the issue?

 

I have been back to the VF store and they cannot work out what is going on.  Not can the online helo folks af VF.

 

Maybe someone here has come across this?

 

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1 REPLY
Administrator

@quasijones I can't say I've personally come across this before, but we'd be more than happy to have a little look into your account and see if we can figure out what's going on 🙂

So we're able to get started, please send over your details using the link in my private message

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