How to stop voicemail calling me

[Nelliepud]

Everytime someone leaves me a message my voicemail calls me. I want it turned off but mailbox settings doesn’t give me that option. I’ve managed to stop the text message alert by disabling slam down notifications but the calls keep coming and there are no options to switch off on 121

[BandOfBrothers]

Hi @Nelliepud 

This is from an older thread here Missed-call-SMS-alert  which talks about how to change how your notified about a voicemail.

“ The default setting is with an icon popping up on your phone screen, but you can also be notified by text, or by an automated phone call. You can change your preference at any time.

To make a change:

• Call 121 from your Vodafone mobile. If you're a Pay monthly customer calling from the UK, the call is free. If you're a Pay as you go customer, or call this number while you're abroad, standard call charges apply 
• (if you're a Pay as you go customer or abroad, standard call charges apply)
• Press 1 for the main menu
• Choose option 4, then option 3
• Pick your alert type – 2 for text, 3 for a call or 4 for an icon.”

If your still having issues then customer services on 191, Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries  can access your account to assist you.

[Nelliepud]

Thanks but I’ve tried this and no option to doable when using the mailbox setting route

[BandOfBrothers]

Have you tried speaking with Live Chat,  191 or the Social Media Team's yet @Nelliepud  ?

[AnnS]

Yes @Nelliepud these are indeed slam down notification texts for when a caller has been redirected to your voicemail and hang up without leaving a message.

Easily solved with options 4 > 3 >5

If you have not recorded a personal voicemail greeting well worth doing, callers are more likely to leave a message.

[Nelliepud]

Thanks Ann but mailbox settings are telling me these are disabled so I’m not sure what’s going on