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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 61111 Views
  • 156 replies
  • 12 thanks

Resolved! Leaving Vodafone with a PAC

I have a pay monthly SIM with a OneNumber/smartwatch connectivity plan. If I use a PAC to leave Vodafone completely will the OneNumber/smartwatch plan be automatically cancelled as well?

Umiamz by 4: Newbie
  • 3488 Views
  • 4 replies
  • 0 thanks

Resolved! Can I receive incoming SMS if no plan is active on Postpaid?

I am given a free Hero Unlimited Vi prepaid Sim as a promotion by a Vi employee and am considering abandon my original postpaid sim and use the prepaid instead but since I have given the postpaid number for several other services and avenues I want t...

annie31 by 2: Seeker
  • 2529 Views
  • 1 replies
  • 0 thanks

Phone on contract

I am an international student studying in London. My question is that can a student buy phone contract from Vodafone?

Resolved! eSIM Swap FAILURE

I have  Galaxy Note 20 Ultra, it had my VF eSIM activated.I purchased a new phone - A Galaxy Fold3, and wanted to transfer my eSIM from old phone to new phone. Using the My Vodafone app on the Note 20, I went through all the steps to carry out a SIM ...

jkwelsh by 4: Newbie
  • 14455 Views
  • 43 replies
  • 0 thanks

Roaming charges since the changes

Can I add Vodafone's roaming extras to my contract later on or does it need to be done at the start? I am currently due an upgrade and was looking at the new roaming charges that accompanied brexit. It seems Vodafone have zones A, B, C and D. I plan ...

ferio23 by 2: Seeker
  • 1289 Views
  • 1 replies
  • 0 thanks

Number not ported over

recently i purchased a new phone and contract with vodafone from carphone warehouse uk (so 2 sims both vodafone)this was to replace my old contract with them as i thoughti rang vodafone to ask to port my old number to new simi was informed because i ...

tinahea by 2: Seeker
  • 1683 Views
  • 5 replies
  • 0 thanks

Avoid vodafone

AVOID AVOID AVOIDWORST COMPANYDONT WASTE YOUR MONEY WITH THESE GUYSi placed an order in november 2022. the order was outof stock was told 3-4 weeks wait. and am still waitingi phoned up customer service today (03/1/23)spoke to angent and was told tha...

Switch account holder

Hi there, so my internet my ‘partner’ got out in his name for our house and sue to breakdown this will still be his but  he won’t be living hear. is it possible for the account to be changed over into my name and my bank? Regardless of charge. I need...

Resolved! Transfer in to Voda and change number ownership

I have an account on O2 my son uses. He’s going to start his own contract and he wants to join Voda I want to : A) Transfer the number from the O2 account in my name to the new contract he’ll set up on VodaB) close the O2 account My worry is because ...