Huawei mate 20 pro IMEI

[Marcko]

Hi, 

I purchased a Huawei mate 20 pro mid December with the free talkband B5 promotion ongoing. Since then I've tried making the online claim for the free gift but it gives me an error saying that the IMEI is invalid. I've filled in the support form but haven't got back any feedback, I've also called huawei who advised that this problem is not on their side. I also recently noticed that the claim deadline is 3rd January 2019, so not too much time left to make the claim. 

Has anyone had this problem? Is there a solution? 

Thanks. 

[BandOfBrothers]

Try clearing your browsers history and cache @Marcko to remove the saved info you've inputted and try again and or use another browser or another device to claim.

I assume your using the one in Terms-and-conditions/consumer/mobile/offers-and-promotions/huawei_mate_20_pro_and_free_huawei_talkba...

[Marcko]

Thanks for replying @BandOfBrothers

I've tied clearing the browser and even using different devices but no luck with it.

And yes, I'm using the same link as the one you've provided.

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[BandOfBrothers]

You're very welcome @Marcko

I was hoping the clear browser or use another device would have sorted this as your aware it's getting very close to the end of claim date

I'm not sure what the Vodafone Social Media Teams here can do but hopefully they'll catch up in time to be able to advise.

[SimonWilding]

Going through the obvious first, where are you getting the IMEI from, the "about phone" section of settings or was it written down for you? If the latter it might be wrong..... Double check it against the phone.

Also you are putting any 0s as numbers not letters? 

[Marcko]

I'm getting the IMEI from the phone, and I've compared it a few times to the one on the box so I'm sure they match. It's also all numbers so no chance of swapping '0's for 'o's.

[AnnS]

Hiu @Marcko

Huawei would try to put the blame on the network, this is an Huawei promotion and they should be cooperative and helpful. 

Assuming you meet the necessary criteria, you are not the only one having difficulties, I have Googled the problem and the general advise available is to call the Huawei hotline on this link : https://www.huawei.com/uk/contact-us#hotline