Hi,
I had a contract with Vodafone for 2 years which ended June 2020, once my final payment had been made (which I had always made sure I had done so fully and on time), I was told I could cancel the direct debit on my account. I moved over to Voxi (which is technically still with Vodafone) and began to use their service. Unbeknown to me, a charge of £17.00 had been put on my account with Vodafone and because I was no longer 'technically' with Vodafone I had received no communication of this charge, had I known I would have paid it immediately as I always have done so. I then receive a debt collection letter stating that a poor credit rating had been put onto my account for £17.00, I paid immediately the money I owed and I was told categorically that I would not receive a bad credit note on my account. It is only until now when I have tried to apply for my first mortgage as a single person trying to move on in life and I have been declined which is seriously affecting my livelihood. I have spent so much time on live chat with Vodafone attempting to resolve the issue but I can't seem to get anywhere.
I am at a dead end and I am seriously losing hope with my whole situation and I just hope that Vodafone can see my situation and realise I have not been a bad customer and continue to be a good customer of theirs and hope that the issue can be resolved.
How can I proceed?
Thank you to anyone who takes their time to read this post and help.
