My account plan

[dannygeemoney]

On the app it shows my plan as having European roaming included (see attached picture) but customer services have informed me that I don't and I've taken a extra at £1 a day. What does the attached picture actually mean then if I don't have roaming? 

 

[AnnS]

Hi @dannygeemoney 

If you are on an eligible plan follow the information here: Global Roaming 

For full clarification and account access send the Social Team a message through social channels with a link to the thread here: Contact Us