I have been wutrh Vodafone as a Business user for 2 years. Took out a new plan in Nov. When it arraved suddenly my businesss premium a/c had been changed to personal status. As I run a Ltd company I asked for this to be changed. Eventually after completing the Trasnfer of Ownership process, uploading bank docs I was notified all was in orcder. Then suddenly a week later I received 12 texts suddenly & a COMPLETELY NEW PLAN, back to PERSONAL, again & my phone went dead: NO SERVICE/ NO MOBILE INTERNET. I have spent perhaps 14 hours in 5 different Vodafone stores & online. I have been told all sorts of rubbish, my PIN isn't valid any more, I have not been allowed to speak to my Prime Contact, I have been told that it's hapened because I was muigrated to a new internal system called Siebel, that there is a phantom order blocking my account. I eventually was given a £20 sim bundle so I had a working phone but my business in personal life is in ruins after 2 weeks because noone knows this new number. Each time ( 6 times) I have been told I must wait 72 hours & my old number would re-connect. It hasn';t. What on earth is going on?? I feel as though I have somehow been blacklisted & have no option but to leave Vodafone, losing all record of any one who has tried to contact me or my business for the last 2 weeks. I have been charged for this too!! Wits end. Please help.
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