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Pay monthly

New SIM only contract not linked with my current account

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3: Seeker

Hi team

 

Long time voda user here.

 

I currently have voda sim only and home broadband which show under the same account with the voda together offer with no problem.

 

I've ordered another SIM only which was activated on the 22nd however it does not show on my vodafone account (same details used for sign up). Is there any way to add it because I plan on cancelling my old SIM only shortly but want to keep the voda together discount.

 

Thanks

CL53

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1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Speak with customer services on 191 or Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries and they should be able to help you with this @chunkylover53 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2 REPLIES 2
17: Community Champion

Speak with customer services on 191 or Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries and they should be able to help you with this @chunkylover53 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View solution in original position

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3: Seeker

In case anyone sees this in the future

 

TOBi was useless, the live chat operator was also useless

 

191 did the trick

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