Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

No calls or data whilst connected in Southern Cyprus

Marshallm
2: Seeker
2: Seeker

‎17-03-2021 06:13 PM - edited ‎17-03-2021 08:23 PM

I am on a pay monthly contact currently out in Cyprus trying to use roaming data.

 

I am connecting to the Cytavoda network which is a partner network.

My phone shows 3/4g but no data is being passed and I cannot make calls.

 

I am close to the border with Turkey and can connect to Vodafone hone Turkey (northern Cyprus) with no issues but this is not a 'go roam' location and incures charges each day.

 

I am unsure why my connection won't work on Cytavoda which is the network for South Cyprus where I am.

 

Actions taken to try and rectify:

Multiple phone restarts. Removed and reentered sim.
I have tried changing connection protocols (eg. GSM, LTE, WCDMA....) 
Reset APNs


This hasn't rectified the issue

0 Thanks
11 REPLIES 11

Marshallm
2: Seeker
2: Seeker
In response to AnnS

‎18-03-2021 07:19 PM - edited ‎18-03-2021 07:19 PM

Ann,

Many thanks for your help it is much appreciated. I will try again tomorrow. 

donnyguy
16: Advanced member
16: Advanced member
In response to Marshallm

‎19-03-2021 06:20 AM - edited ‎19-03-2021 06:23 AM

Hey again,

That's a bit annoying but does make sense.

Another suggestion from me:

  • Log into your My Vodafone from a Computer
  • Go to settings
  • Go to mobile switching

I've seen a  splash screen there offering some deals on SIM only upgrades. Might be worth taking a look to see if they're presented to you. 

 

But back on point, what I do find strange is that they're telling you Vodafone Basics don't offer roaming but you mentioned that it did seem to be fine when you picked up the signals from the Turkish networks that are used in the north.

Are you confident in the information they're telling you? Did you know you have Basics tariff and does your My Vodafone reflect this. Just want to be sure LiveChat aren't just clutching at straws (I say that based on previous experiences) 

0 Thanks