Hi, I was with Vodafone in 2022, then ported my number to O2 for a year, have now ported number back to Vodafone.
Port was successful and was done on Friday, all working.
I did think it was strange that I had not heard from Vodafone, so I contacted them and said I need a pin.
I explained I have had no information from them.
They said I would need to go to nearest shop to present ID.
Anyway after many calls, I now have a pin. After doing a reset and providing ID.
when they access my account ( because I still can’t), it says it is still in process.
I now have a user name and password and it still says there is a problem.
I can still log into my old account, so after reading that it might be due to that, I changed my email and phone number in it.
Still unable to access my new account.
Can anyone please help with this?, as I think it will not resolve on its own.
Thank You
