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One number subscription on hold

mostak021088
2: Seeker
2: Seeker

‎20-01-2022 09:56 PM

Hello,

 

I am hoping someone can help me. I recently cancelled my contract with virgin and moved to Vodafone. This was done online and I provided a PUK code in order to keep my number.

 

The switch over was fine and it occurred on the day I selected. I can make calls as usual and my number is the same. I then subscribed to the One number service in order to use my Galaxy Watch 4 classic 4G as a means of communication rather than always carrying my phone (Galaxy S21 ultra) around. 

 

All went well and suddenly at the end of the application process, I get notified that my order is on hold. I contacted Vodafone via online chat and the advisor said everything on my account was fine and that I had to wait up to 24 hours. Reason behind this was "it is first come, first serve basis". I ordered an esim as that is how One number works. So I do not understand why I have to wait and further to this, it has been over 24 hours. 

 

Please someone help me. This is really frustrating and every time I try to talk to someone via the chat service, they take forever to reply. 

 

Any such help will be appreciated.

 

Thank you.

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10 REPLIES 10

Whinbush
1: Seeker
In response to mostak021088

‎26-01-2023 11:01 PM

Ahh It would seem I am on an identical Wild Goose Chase. Followed the My Vodafone instructions and applied and set up my One Number then set up my Apple Watch via the Watch App.

Then the Mobile Plan just stayed in 'Waiting' for 3 days.

So 2hours out Vodafone Chat being passed from department to department I finally get told

Oh sorry you are a Business customer, you need to call 191

That's a challenge in its self as the voice recognition has no idea what to do when you ask for business help!

I did and eventually after another hour Im told, sorry your order is on hold 

They needed to cancel the order and I should wait 24hrs then re-apply 

I left it 48hrs to be sure. Guess what stuck again with the Waiting message and when I log into check the Order is again on Hold!!!

 How on earth do I get this fixed?

Come On Vodafone it shouldn't be this hard to spend money with you.

 

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