That's not good. There's no account access via the forum, but there is a dedicated Credit File Support team who can help you. Your best bet is probably to contact the Social Media team in the firts instance via Facebook or Twitter adn ask them to escalate the enquiry for you, When you speak to CFS, they'll have full access to the account history (they're the only people who do at this stage). When you've paid, ask for the credit file flag to be changed. Even if it can't be removed completely, you should be able to get it changed from default to settled.
