Paying an old vodafone bill

[hannahdyer1981]

HELP! Im currently applying for a mortgage and unknown to me there is a Vodafone balance on there. Must be from an old account as the date is May 2013.  Its £90 and i just want to get it cleared off. Ive spoken to numerous agents on live chat who were useless to say the least!...i cant call up as you are required to put in mobile/account number which i done have. Really dont know what else to do and need to get this sorted ASAP.

[nizamkh]

Hi Natasha,

I have a similar issue and would appreciate it if vodafone can contact me through emailas well.

[TJ]

Of course @nizamkh, one of our team will be happy to take a look into this for you. So they can access your account securely, I've sent you a private message with details on how to get in touch with us directly. 

[Dawn0811]

I have exactly the same issue also. Could you please contact me to rectify.

Thank you

[BandOfBrothers]

@Dawn0811  Hi.

The Social Media Team's can't help via the forum as they can't access accounts from here.

Instead if you contact them via Facebook or Twitter they'll help from there.

Social Media Link. 

[Dawn0811]

I don't have Facebook or twitter. 8s there any other way 

[BandOfBrothers]

So there's only customer services via 191, 0333 3040191 or Live Chat @Dawn0811 

In regards to Twitter it only but takes a minute to create an account,  use it and then deactivate later if required.

[JAg1990]

Hello. A bit late to the party but I am having the exact same issue. Please can you advise?

many thanks.

[Tash]

@JAg1990 I've sent you a private message with the details to reach our team. Once we receive your details, we'll be in touch as soon as possible.

[SparkyTom]

Hello

Unfortunately i have a simular problem, can you help?

Thanks

[TJ]

Hey @SparkyTom. So one of Credit file Specialists can get this sorted for you, we'll need access to your account; please contact us privately via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK. 

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker.