Having a browse, there's been a number of posts similar to this but I still can't seem to find an answer as to how to "fix" it.
I recently upgraded my pay monthly account thanks to Vodafone calling me repetitively and persuading me it was the right thing to do despite the fact it's worked out at about £10 a month more expensive. I already had an entertainment pack and had been using Now TV with no issues - when I upgraded I received a text to state that as my contract had terminated early that I was no longer eligable for the subscription so it had been cancelled - all my Now TV passes at that moment were cancelled. I then recieved another text very shortly to say that I was eligable again for everything, as my new contract also included the entertainment jazz.
However, when I tried to reinstate my Now TV it looked as though everything was ok but now on examination I don't have access to the Entertainment pass as I should have, I received no confirmation text to say that I've activated anything at all, my account is shwoing as having "no subscriptions" yet all I can access is skysports or spotify (both for a price).
I have contacted the support team on numerous occasions to be told that they have "reset" things and I should just message entertainment to 97613 to start again but nothing is actually reset at all, it's all just a lie. I'm just being fobbed off my support staff telling me "oh it takes 15 minutes" etc etc to discover nothing actually happens.
Can anyone help? I've been a customer for years but I'm very close to just cancelling my contract completely on the terms that I'm not actually getting what I've paid for.
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