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Pay monthly

Refusing to refund upfront payment! 😑

hpg86ad
3: Seeker

A few weeks ago I applied for a contract all went through signed the contract etc.

 

A day later contacted by fraud team to say they need documents no problem. I assume because recently moved and autocorrect had spelt my name Harry instead of Henry.

 

provided required docs too be told passport not accepted out of date ok fair enough I didn’t realise πŸ€¦β€β™‚οΈ. Have no other photo I’d. I also provided a council letter with proof of new address not accepted. 

so anyway get the email to say they cannot accept docs so account cancelled basically. Iv now been waiting almost 3 weeks to get the Β£29 upfront payment back - which is marked as settled in my bank meaning Vodafone has collected it.

 

contacted Vodafone we chat multiple times to be told fraud team are investigating πŸ€¦β€β™‚οΈ. Iv contacted bank who have told me to contact Vodafone. 

goods and services not provided surely the upfront should be automatically refunded .

 

so frustrated! Urhh 😑 😑 

 

Vodafone say they don’t have a security question and need to go in the shop with my docs to get MY money back that came from the bank registered to my address and my name ! πŸ€¦β€β™‚οΈπŸ€¦β€β™‚οΈ

 

 

 

 

 

 

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2 REPLIES 2
WelshPaul
13: Advanced Member

Hi,

You say that you spoke to your bank, so I assume you used a debit card to make payment? If so, was it Visa? You can raise a dispute with the bank and request a chargeback of the amount collected by Vodafone.

https://www.visa.co.uk/chargeback.html

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hpg86ad
3: Seeker

Hi

 

yes have raised a dispute with bank 🏦 

 

Just thought it was good process to contact Vodafone first which I did 

 

 

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