Removal of a default on my credit file

[richmvoda]

Hi,

I have been advised to contact you to request a removal of a default on my credit file. On the basis it is an error, and thankfully I kept records to prove this. To provide the background, I had a sim only contract which ended in December 2016. I had requested cancelation of this via your live chat service which was acknowledged.  To my surprise, some 5 months later, I had noticed that Vodafone had continued to take a payment each month. I contacted you again via Live Chat ( I have a copy of the transcript ) where you acknowledged my query and as a resolution you had paid back a credit for the 5months back into my bank account.  Having just checked my credit file it would suggest that despite this,  you continued to try and take payment from me for a further 5 months.  Please can somebody contact me so I can provide copies of the transcripts. As it stands, I have a Default and delinquent balance on my credit file as a result of this error from Vodafone.  Please contact me as I am unable to get a mortgage as a result of this error.

[BandOfBrothers]

Hi @richmvoda 

The Vodafone Social Media Team's here can help but unfortunately not directly from your post as account access isn't available via this forum.

The agent should have advised to contact them via Facebook or Twitter as account access is only available via that route.

More in Contact-us-for-account-specific-queries. 

Once they've collated all the required information from you they'll then have their dedicated Credit File Specialist Team investigate if this was a warranted default or not.

I appreciate how damaging a default can be from my own personal experience so I wish you all the best with this.