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SecureNet incorrectly blocking website

carl-purpleline
2: Seeker
2: Seeker

It seems that SecureNet is incorrectly blocking my companies website from my PAYM phone for 'age restricted content'..... The company makes caravan accessories? Could someone please advise on how to get this removed from the blacklist please - www.purpleline.co.uk

5 REPLIES 5

Gemma
Community Manager
Community Manager

@carl-purpleline - thanks for reaching out to us here. I've requested the site to be reviewed by our Support team. This is logged under reference INC000004861087. As soon as there's an update, one of us will come back to you here. 

Perfect, thanks Gemma!

Hey @carl-purpleline I hope you're doing well! I just wanted to let you know that the site has been reclassified. The team have asked that you wait 24 hours and clear your cache and cookies and then try the access again. 

Hi Steph, that's great. I'll take a look in 24 hours. Thanks for your help!

You're very welcome @carl-purpleline Give us a shout if you need help with anything else at all!