Signed up to 5g monthly plan but have no 5G!

[JB12345]

Hi, my contract ended so I upgraded to a new monthly SIM plan and kept my phone. I incorrectly thought the phone was 5G enabled so got a 5G deal, but the phone isn't 5G enabled. I wanted to change my plan as still in cooling off period to a cheaper one as don't need 5G. However, I am in a constant loop with the chatbot, then the online advisor - and cant get through on phone. I cant amend online either. So I'm stuck, how do I get to speak to someone who actually knows how to resolve? Could they resolve in a Vodafone store as I could go there, but don't want to waste my time getting into town if they wont be able to do anything. Any help appreciated, Thanks

[Thomas_H]

If you state "Return" when prompted and stay on the phone you will be put through to someone. Alternatively you can say the same on webchat, you can use this link