Sim not working after porting

[LaurieC21]

Yesterday I received an email to say my number had been ported from O2 to Vodafone, ever since I’ve had ‘no SIM’ I’ve contacted support using Tobi 3 times and insert sim and turned off phone countless times, support are not particularly helpful. 
since reading this forum it seems like I have a ‘split port’ but have no idea how to resolve, can anyone help? Kinda feel Vodafone should be resolving this, not me!

[LaurieC21]

Also can’t phone support as I can’t phone nor text

[AnnS]

@LaurieC21 If the phone is showing no SIM, this means the SIM is not making a connection with the phone SIM reader, when you were able to receive a text to let you know porting was complete, it may not be a porting issue.  There is information here: https://support.vodafone.co.uk/SIM-eSIM/SIM/1682751612/My-device-is-showing-NO-SIM.htm understand you have already been through the procedures mentioned.

The most important stop is to try the SIM in an alternative phone, this will rule out a porting issue.

You don't mention the phone you are using, take a look at device guides, there may be something helpful for your device. Device Guides 

This is just general advise I have offered. If you would like help from the Social Team drop them a message through social channels, they will be able to make sure porting is complete Contact Us