Spotify Premium Entertainment Package unable to Activate! (With "Oh dear..." error message...)

[Cole1991]

So I have been a customer with Vodafone for well over 10 years and my patience is really starting to be tested.

Having renewed my contract for 24 Months with Vodafone I opted for the Entertainment pack and in doing so wished to resubscribe to Spotify as I have always done (my previous Premium subscription ended on Monday).

Upon everything arriving and sorting the basics out, I go to resubscribe to the service excitedly as I have always done (music is a bit of a lifeblood for me). There are no cookies or data currently on either Samsung or Chrome browsers, so when I click to activate Spotify I am met with the error message "Oh dear (!)

We'll take you back to the home page".

Having chased my tail like a dog to troubleshoot the usual online guide steps it still does not change me getting this message.

I then talk to chat this morning who chased the same tail as myself. Subsequently speaking to tech they tell me to uninstall Spotify completely and that this would be sorted within half hour where they would send me a link... they never did. Either way they tell me to activate this and download Spotify on mobile data. The same mobile data and phone signal that has been awful at my home and work addresses since the pandemic. This same network issue I have complained about numerous times before and yes, you guessed it wouldn't even load the activation page when I needed it most.

So I return to chat where me and the next chat advisor chase the same troubleshooting issues before handing me off to the tech again, where I am told this issue as been escalated and will be sorted within 5 working days. Chat advisors do a great job but even I don't believe I will hear from them or anyone else unless I do the hunting. By this point next week I will have returned to work where I am expected to do just that, not sit on chat logs. Tired, angry and frustrated.

No idea what's happened, why I can't just click a simple activation link nor do I understand why my queries on Spotify and indeed previous signal/mobile data does no one seem to give a hoot about but at best I won't subscribe to Spotify in this way going forth. As I say this service is very important to me and next time I'll happily just pay the few quid extra from them directly because this has ruined 2 days of my holiday time and will probably be weeks before I have any resolution such is my trust in Vodafone. Vodafone need to pull their finger out. As a customer of 10 years I have always tried to have patience, but the most important things don't seem to be working and my trust in the company is rapidly going downhill.

If anyone can help please reply 😮‍💨

[scoobstu]

If you manage to get it fixed, please ask them what the solution is.  I am still without a resolution and losing the enthusiasm to go around in circles with them all over again. 

[Bimal55]

Ok will do….i might try and go in store like @Cole1991  did…. But let’s see if @Janey  route of social media help solves this

[Janey]

Hi @Bimal55 Thanks for your message. We're sorry to hear you're having issues with your entertainment plan - we'd love to look into this for you! Please pop our team a message over on social channels to get started.

[Bimal55]

Hi @Janey …. Thanks….Ok I’ll try but from what  @Cole1991  is saying the social media route didn’t help him….how do I know it will be resolved there? Why can’t anyone from Vodafone help us and just sort this out? Is it a computer issue some where that a tick is missing on some form?

[Janey]

I appreciate your apprehension @Bimal55 and I'm sorry you've been left feeling this way. Once you've spoken with the team, they can hopefully get to the bottom of the issue. 

[Bimal55]

@Janey  And @scoobstu I spoke to the social media team for last 2 days and even they don’t know what the problem is….they did try to reset my entertainment package but it didn’t work…someone called Charlotte said it’s been escalated….but problem is the last 4 advisors said exactly the same thing and nothing happened… @Janey  pls can u help push it forward

[Andy]

@Bimal55 I have located the conversation and can see this has been escalated to the correct team to be investigated and worked on. There is a reminder set on the conversation, this means the team will continue to monitor this until we are able to resolve the issue.

[Thomas456]

I have the same issue 

[Thomas456]

But with YouTube premium but same error 

[Bimal55]

It’s been almost 3 weeks since I raised the issue with 4 people on the phone…speak to Vodafone support on Facebook messenger and they will help more…they are really responsive….the Vodafone guys on the phone were useless