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Trade in address to send old phone

el_rasho
2: Seeker
2: Seeker

Hello,

 

I posted my old phone for the trad-in offer on Monday and got a DPD receipt. However I want to trace the parcel to ensure it arrived OK but I don't have the address it got sent to.

 

Has anyone got it please?

 

Thanks

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

DPD have an app which may help track the parcel @el_rasho 

If not give 191 or Live Chat a contact and they'll help you.

To add....

From https://support.vodafone.co.uk/Pay-monthly/Upgrades-changing-plan/1850731232/I-ve-sent-my-phone-off-... 

We’ll let you know as soon as we receive your phone – this can take up to five working days.   

If it’s been longer than that since you sent it, chat to us online. "

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Thanks but the app too asks for the post code too which I didn't note down. The envelope already had the address on it and its not written anywhere else in mt paperwork. 

BandOfBrothers
17: Community Champion
17: Community Champion

Ok so please do let Vodafone have the alloted tine and if they don't contact you then contact support on 191 , Live Chat or the Vodafone Social Media Teams via Facebook Messenger or Twitter DM @el_rasho 

I wish you all the best. Take care.  😎 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

I had exactly the same problem. anyone know the address or postcode?