I have spent the last 2-3 days trying to upgrade my sim only deal, yesterday i found a deal without logging in, that i wanted so selected that,, but when i logged in it showed the deal dirrent, ie deal i wanted was 25% off, but deal that showed 6 months half price, which over the course of the contract was £126 more, so obviously not the deal i wanted, so after a chat online i got a deal offered to me somewhere inbetween this, before i could say yes or no website crashed, so tried to chat again. This is where it gets interesting I was told the 25% deal didnt exist, but i have screen shot of it and that previous advisor couldnt quote price i was offered as not possible to put more than 20% in. So I was basically lied to and that advisor was trying to place blame. I have transcript of conversations as well.
So i complained this morning, and was told they would investigate and maybe able to get deal i was after by phoning 191, which i did this afternoon. I was again told couldn't do 20%, I then remember i can get a discount from vodafone via my employer, I was advised to go online select the deal i want and use voucher code an it would give me discount, which it did, Email confirmation confirmed the deal I signed upto was the 25% off, so was ok with that, then got email showing new billing info, They actually put me on the 6 month offer! this is not the deal i signed up to. So phoned them went through all this and have now gone back to original deal, so i am now leavinf vodafone. Is this how a customer of 30 years should be treated (i know shoild have left years ago, but always got a good deal) but because of this i am saving my self even more money!
