Trying to migrate to voxi

[Shewolf1877]

I have a pac code 

I’m trying to bring my number to voxi from a pay monthly account from Vodafone. That account was in my husbands name. 

I was told that I didn’t need the pac as Vodafone and Voxi are sister companies, so it will all be swift and easy. 

I knew I had important calls coming through on Friday so I didn’t activate it that day in case I lost service. 

I am terminally ill. 

I activated it on Monday and then found out my health has worsened and the hospital is looking to find me a bed to have a procedure done. The hospital can’t get hold of me. 

I’ve spoken to the people at Voxi in India and they are useless. They keep telling me there is no order for my number to be ported, then there is an order (someone called Kartrik told me he did this on Monday) then my husband needs to speak to them. 

The Vodafone sim is dead. My husband spoke to Vodafone this morning and they said it is nothing to do with them. 

Really grateful for any help. 

Wish I never heard of voxi but I trusted in the process 🙄

[Shewolf1877]

Okay, I have spoken to Apple and as of 10 am today all my services are working. The only thing I have left to rectify is you took £10 from my credit which was not necessary. This is because I open the account a week ago today with £10 for the BVB 7GB.

I have this now, because you took it out of my credit yesterday or the day before. That’s all I wan’t refunding now and I’m done 

I’m housebound, a Costa Coffee to me as compensation from you

[Effie]

It's great to hear that everything is working now. So that we can help with the refund, please pop a message over to Social Media Team 

[Shewolf1877]

They’ve given me £6 

it should be £16 but im

just grateful to not be with voxi