cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Upfront payment

Kovenden2014
2: Seeker
2: Seeker

Screenshot_20230209_011745_Gmail.jpg

i applied for a phone contract and a upfron payment was taken out of £29.99, i recieved this email but the upfront payment was taken out and I have not recieved it back

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Kovenden2014 

What has probably happened is that the upfront fee has been gated off from your available account balance by your bank while awaiting for Vodafone to collect.

As Vodafone won't be collecting the funds you'll find the amount returns to your available bank balance in a few working days.

Your banks customer services can clarify for you.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.