What we find is that the upgrade deals to retain a customer can be sweeter the nearer that person is to their contract end date and not a perhaps early upgrade stage.
As you say your wife's upgrade date is some months behind you it's possible that's why there is a difference.
Upgrade deals are tailored to the individual account and it's status.
Yes to your question that it can be beneficial to call back to speak to another agent , although the first agent should have left account notes in regards to what has been discussed.
Perhaps the original agent overstepped when advising about your wife's upgrade status.
When she is at her end of contract stage or nearer to it then ask her to call 191 and choose the Thinking of Leaving option which gets her through to Retentions.
Vodafone upgrade does say “ As an existing Vodafone Pay Monthly mobile customer, you’re eligible for a 15% discount when taking up selected additional plans – across phones, tablets, SIM only and Mobile WiFi. ”
But as I said it's down to the status of the account, what phone a customer is wanting and what new tariff suits them.
If your wife cannot secure a deal that suits her wants and needs then the options could be …
Switch to sim only which yield a lower tariff sometimes.
2. Choose an independent such as Carphone Warehouse but be sure they upgrade you and not open up a 2nd line and suggest you then transfer your current number to the new contract. They do this as I think they get a bigger kickback from the network for opening up a new contract. You essentially become their customer with Vodafone providing service and collecting payments. Discounts such as VEA employers discount isn't available when not opening up a contract directly with Vodafone.
If someone is thinking of changing networks to get a better deal then I advise to make sure signal and data speeds where you live, work and commute are good Vodafone using a Payg sim from that network. Don't rely on Network checkers as they only give an indication guide.
Request that your phone be unlocked via the Nuc unlocking form if it's not unlocked already.
Don't cancel the Direct Debit until the monies have all been paid and a Sorry your leaving letter has been received.
You can use a Pac from Vodafone to give to the new Network to retain the mobile number and then 30 days notice isn't required.
The Vodafone help support pages give information on obtaining and using a pac , stac etc.
However you decide to proceed I wish you all the best with this.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
