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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Resolved! YouTube Premium Sign in Devices

I was looking for some advice as to where I can sign in if I choose YouTube Premium on a new plan.On Vodafone's website it just says that you are allowed to use offline features on up to 10 mobile devices at a time.As it only mentions offline and mob...

JBJC by • 2: Seeker
  • 3296 Views
  • 3 replies
  • 0 thanks

Customer service

I returned a upgrade phone as the next day they added a deal, they said to return and re order, wednesday I dropped the phone off and my plan was put back to the original plan, then on Thursday my account was put back in to the upgraded plan and char...

REKADEK by • 2: Seeker
  • 1917 Views
  • 7 replies
  • 0 thanks

Upgrading to handset after 3 months?

Hello I'm on a SIM only deal and I know previously you could upgrade to a handset deal after 3 months but have been told from a few different people that Vodafone now do a full credit check for this. Is this information correct? Also would I still be...

TJ4892 by • 2: Seeker
  • 1730 Views
  • 1 replies
  • 0 thanks

Account Transfer

I have taken two numbers, both used by my relatives who arrived in the UK in May this year. When I tried transferring the ownership, I was informed it needs at least three months before the request can be made. Tried filling up the web request form t...

nrana by • 4: Newbie
  • 932 Views
  • 2 replies
  • 0 thanks

Phone dissociated from account

Hi,a phone on my account has been dissociated from my account, it's still billable but there is no ability to make or receive calls or use data. I've been calling 191 incessantly for the last week+ and they can't seem to help. And each time I talk to...

Credit Check Hilarity!

Credit check rejected. I am a bit miffed as I am already paying a Vodafone contract for MORE than the amount I have applied for...I'm not sure what your checks involve but I was able to take out a broadband contract with Vodafone just a matter of MON...

Advantage Scheme

(Oct 23)I am trying to upgrade and I am trying to use the advantage scheme discount. I got all the way to paying the upfront cost when I had to momentarily leave the Vodafone app to clarify card details on banking app. The Vodafone app had refreshed ...

JBrad-31 by • 2: Seeker
  • 1022 Views
  • 1 replies
  • 0 thanks

Resolved! Multiple Sim Plans - porting old number.

Hello. I've just taken out a second sim only monthly plan and I want to port my old number to the new sim. How do I tell it which sim to port to? I don't want to end up porting my old number to the wrong sim. Am I missing something obvious?

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